My Account
Register
Click ‘Account’ in the top right, hit Register, enter your email and a password. You’re in. No phone confirmation, no waiting.
My Payment Methods
Saved cards live under Account → Payment methods — add one for faster checkout or remove it anytime. Full card numbers are never stored on toraasset; they stay with our PCI-DSS-compliant payment gateway.
Refunds & Re-downloads
Refund Process
Since assets are digital and available instantly, refunds are reviewed case-by-case within 14 days of purchase if the file is faulty or undownloadable. Email info@toraasset.com with your order number.
Re-download Lost Files
Lost the ZIP? Log into your account → Downloads. Every purchase keeps its download link active permanently.
Bundle Conflict
If two bundles overlap on the same asset, contact support — we’ll either credit the difference or swap the second bundle for one of equivalent value.
General Information
Purchase Conditions
All assets are sold for use in commercial and non-commercial 3D projects. Detailed usage terms are on our Terms page.
Corporate Social Responsibility
We pay our 3D contributors a fair revenue share and only work with creators who originate their own assets.
Asset Origin & Authenticity
Every asset on toraasset is created in-house or by vetted external artists. We verify originality on submission and remove anything that fails our quality check.
Downloads & Files
Download Formats & Sizes
PBR materials come as ZIP containing 8K JPG/PNG/EXR maps plus a .blend / .mtlx / .uasset preset where applicable. HDRIs are 8K equirectangular .EXR. 3D bundles include .blend, .fbx, .obj, .glb.
Where Are My Files?
Files appear in Account → Downloads immediately after payment confirmation. If you don’t see them within 60 seconds, refresh the page or contact info@toraasset.com.
Payment
Payment Methods
Visa and Mastercard via our secure gateway. We don’t store card details.
Pre-authorisation and Charging the Order
Your card is charged in full at checkout. We do not pre-authorize amounts.
Secure Payments
All transactions are processed via PCI-DSS-compliant infrastructure with TLS 1.3 encryption.
Software & Compatibility
Supported Software
Every asset is built to drop straight into Blender, Unreal Engine, Unity, Cinema 4D, Houdini, 3ds Max and Maya. The standard formats — .fbx, .obj, .glb and .exr — open in any 3D application or game engine that reads them.
Version Compatibility
Files use standard, version-agnostic formats, so they load in both current and older releases of every major 3D application. Native .blend files are saved in a recent Blender LTS release.
Game-Engine Ready
Yes — 3D bundles include clean topology and PBR-calibrated maps, so they import into Unreal Engine or Unity without retopology or shader rework.

Not finding the help you need?
Email info@toraasset.com — we reply within 24 hours, Monday-Friday.
