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  • Email info@toraasset.com — replies within 24h
  • Instant download after purchase — assets ready in 4K and 8K

FAQs

My Account

Register

Click ‘Account’ in the top right, hit Register, enter your email and a password. You’re in. No phone confirmation, no waiting.

My Payment Methods

Saved cards live under Account → Payment methods — add one for faster checkout or remove it anytime. Full card numbers are never stored on toraasset; they stay with our PCI-DSS-compliant payment gateway.

Refunds & Re-downloads

Refund Process

Since assets are digital and available instantly, refunds are reviewed case-by-case within 14 days of purchase if the file is faulty or undownloadable. Email info@toraasset.com with your order number.

Re-download Lost Files

Lost the ZIP? Log into your account → Downloads. Every purchase keeps its download link active permanently.

Bundle Conflict

If two bundles overlap on the same asset, contact support — we’ll either credit the difference or swap the second bundle for one of equivalent value.

General Information

Purchase Conditions

All assets are sold for use in commercial and non-commercial 3D projects. Detailed usage terms are on our Terms page.

Corporate Social Responsibility

We pay our 3D contributors a fair revenue share and only work with creators who originate their own assets.

Asset Origin & Authenticity

Every asset on toraasset is created in-house or by vetted external artists. We verify originality on submission and remove anything that fails our quality check.

Downloads & Files

Download Formats & Sizes

PBR materials come as ZIP containing 8K JPG/PNG/EXR maps plus a .blend / .mtlx / .uasset preset where applicable. HDRIs are 8K equirectangular .EXR. 3D bundles include .blend, .fbx, .obj, .glb.

Where Are My Files?

Files appear in Account → Downloads immediately after payment confirmation. If you don’t see them within 60 seconds, refresh the page or contact info@toraasset.com.

Payment

Payment Methods

Visa and Mastercard via our secure gateway. We don’t store card details.

Pre-authorisation and Charging the Order

Your card is charged in full at checkout. We do not pre-authorize amounts.

Secure Payments

All transactions are processed via PCI-DSS-compliant infrastructure with TLS 1.3 encryption.

Software & Compatibility

Supported Software

Every asset is built to drop straight into Blender, Unreal Engine, Unity, Cinema 4D, Houdini, 3ds Max and Maya. The standard formats — .fbx, .obj, .glb and .exr — open in any 3D application or game engine that reads them.

Version Compatibility

Files use standard, version-agnostic formats, so they load in both current and older releases of every major 3D application. Native .blend files are saved in a recent Blender LTS release.

Game-Engine Ready

Yes — 3D bundles include clean topology and PBR-calibrated maps, so they import into Unreal Engine or Unity without retopology or shader rework.

Not finding the help you need?

Email info@toraasset.com — we reply within 24 hours, Monday-Friday.

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